Supporting Canada's veterans with access to medical cannabis

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The files above do not fully conform with all applicable guidelines for accessible digital documents. For the most accessible experience, please contact the Spectrum Customer Care Team at 1-855-558-9333

Everything we do is for you

Click on any section below to learn more

Dedicated Customer Support

Personalized support from our veteran care team, here for you every step of the way.

Pre-Approval and Direct Billing

We handle the paperwork and bill VAC directly so you can focus on your health.

Full Coverage for Vaporizers

Eligible veterans get coverage for approved vaporizers to support their treatment.

All Medical Cannabis Formats Covered

Access coverage for all eligible medical cannabis formats that fit your needs.ø

Spectrum Therapeutics Gives Back to the Veteran Community

We're proud to support programs and initiatives that make a real difference for veterans.

Compassionate Pricing for All Military Personnel

Access additional pricing support designed to help injured active military personnel and veterans manage treatment costs.

Dedicated Customer Support

Personalized support from our veteran care team, here for you every step of the way

Expect Priority Customer Support Right from the Start

At the heart of Spectrum, Veteran Care is a dedicated and specially trained team of Veteran Care agents who provide Veterans with exclusive support.

Our entire Customer Care Team has been trained to receive Veterans' orders by phone. Your call will be answered quickly and as a priority. Should a challenge arise, our Veteran Care agents are standing by to help. Veteran Care agents work to expedite the paperwork required by Veterans Affairs Canada (VAC) and arrange direct billing so that you can order products as soon as possible.

We've Got You Fully Covered

Priority registration

Our Veteran customers are always prioritized at Spectrum Therapeutics. This means you'll be ready to start ordering right away

24-hour registration*

Register anytime. When you’re ready, so are we

Liaise with VAC

We submit your documents to VAC for you and follow up on your behalf, as often as we need to in order to ensure the process runs quickly and smoothly

Send you notifications

We’ll keep you informed about your interim coverage, work to secure the right documents, and notify you about any coverage decisions. As soon as you’re eligible to order, we’ll reach out to let you know

Pre-Approval and Direct Billing

We handle the paperwork and bill VAC directly so you can focus on your health

Spectrum Veteran Care Makes the Set-up of Direct Billing Hassle Free. It's that simple.

Once you have provided the required and valid documentation* and we have it on file, Spectrum Therapeutics will cover the cost of your orders until VAC confirms your coverage. This ensures you'll receive your medical cannabis right away, without paying out of pocket.

Experience lightning-fast pre-approval, direct billing, and immediate, uninterrupted coverage†

*As long as we have the required documentation on file, including your Medical Document, Registration Form, Consent to Disclose Form, and Summary of Assessment.

†3-gram limit until coverage has been confirmed by VAC.

Full Coverage for Vaporizers

Eligible veterans get coverage for approved vaporizers to support their treatment.

Choose a Fully Covered Premier Vapourizer Made by STORZ & BICKEL

Every three years, Veterans are eligible for a $400 credit toward a vapourizer. With Spectrum, you get access to an entire suite of the best vapourizers on the market, including the only vapourizers approved by Health Canada. And if the cost exceeds your $400 credit, we'll pay the difference.

The Storz & Bickel premier vapourizers are approved as medical devices by Health Canada.

Shop Storz & Bickel Devices
Click Here to Learn More

All Medical Cannabis Formats Covered

Access coverage for all eligible medical cannabis formats that fit your needs

Effective April 1, 2026

No Product Restrictions

Effective April 1, 2026 f there is a cost difference beyond the VAC reimbursement rate of $6.00 per gram, we will cover it on all of our medical cannabis products available in store.

No Order Limits

At Spectrum Therapeutics, there are no limits on your order quantities as long as it’s consistent with your medical document.

Please note that there is a 30 beverage cap per order as well as limitations on the amount of cannabis that can be shipped in a single order.

Shop all medical cannabis formats

Spectrum Therapeutics Gives Back to the Veteran Community

We're proud to support programs and initiatives that make a real difference for veterans.

We are committed to growing and strengthening the communities we serve.

Community Support

At Spectrum Therapeutics, there are no limits on your order quantities as long as it’s consistent with your medical document.

Veterans Educating Veterans

We empower Veteran educators to share their stories and knowledge about medical cannabis and wellness.

Advocacy & Awareness

We raise awareness of the challenges Veterans face and advocate for the resources they and their families deserve.

Shop All Medical Cannabis Formats

Compassionate Pricing for All Military Personnel

Access additional pricing support designed to help injured active military personnel and veterans manage treatment costs.

We Support All Canadian Veterans and Still-Serving Members

Effective May 27, 2025, the 50% Releasing Veteran Discount now requires a documented release date within one year of application. Without a documented release date, patients will be enrolled under the 20% Still Serving Discount unless a temporary exemption is granted.

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20%

Still Serving Discount

For active duty members without a scheduled release date.

50%

Releasing Veteran Discount

For service members with a documented release date within 1 year.

50%

Retired Military Discount

For fully retired veterans not billed through insurance.

*Requires official documentation. Discount valid until release date. After release, patients must transition to direct billing or apply for the Retired Discount. If no documentation is available, a one year temporary discount may be granted with clinic confirmation. After one year, documentation is required or the discount reverts to 20%.

Veteran Resources

To help ensure that you have immediate access to your medical cannabis please complete and submit the following forms to Spectrum Therapeutics: The files below do not fully conform with all applicable guidelines for accessible digital documents.For the most accessible experience, please contact the Spectrum Customer Care Team at 1-855-558-9333

Medical Document

Download PDF

Patient Registration Form

Download PDF

VAC Consent to Disclose

Download PDF

These files may not meet all accessibility requirements. For additional support, please contact the Spectrum Customer Care Team at 1-855-558-9333.

Veteran’s FAQ

To access medical cannabis in Canada, patients must complete the following steps:

  1. Consult with a healthcare provider:
    A qualified healthcare professional assesses whether medical cannabis is appropriate for you.  
  2. Obtain a medical document:
    If approved, a signed medical document is issued outlining your daily amount and duration of use.  
  3. Register with a licensed medical seller:
    Patients must register with a Health Canada–licensed medical seller before placing an order.  
  4. Order your medication:
    Once registration is approved and your medical document is received, products can be ordered online or by phone, depending on the seller’s options. 

Patients who complete their medical assessment through Apollo Cannabis Clinics will be guided through this process as part of their onboarding. Patients who already have a medical document may proceed directly to registration.

Yes. A medical document functions similarly to a prescription and specifies the daily amount and duration of use required to access medical cannabis.

Some workplace plans, private insurance plans, and Healthcare Spending Accounts (HCSA/HSA) may reimburse medical cannabis expenses. Coverage varies by provider and plan, so patients should inquire directly with their insurer. 

Veterans may be eligible for coverage if they have an “awarded condition” and a k-number. You can consult the Veterans Affairs Canada (VAC) guidelines for a comprehensive list of qualifying conditions.

To learn more, click here.

Get in touch with our team to find out more:

Call Center

Mon–Fri, 8 AM–6 PM EST
1-855-558-9333

Live Chat:

Mon–Fri, 9 AM–5 PM EST
veterancare@spectrumtherapeutics.com