To access medical cannabis in Canada, patients must complete the following steps:

1. Consult with a healthcare provider:
   A qualified healthcare professional assesses whether medical cannabis is appropriate for you.  
   
2. Obtain a medical document:
   If approved, a signed medical document is issued outlining your daily amount and duration of use.  
   
3. Register with a licensed medical seller:
   Patients must register with a Health Canada–licensed medical seller before placing an order.  
   
4. Order your medication:
   Once registration is approved and your medical document is received, products can be ordered online or by phone, depending on the seller’s options. 

Patients who complete their medical assessment through Apollo Cannabis Clinics will be guided through this process as part of their onboarding. Patients who already have a medical document may proceed directly to registration.

Yes. A medical document functions similarly to a prescription and specifies the daily amount and duration of use required to access medical cannabis.

Some workplace plans, private insurance plans, and Healthcare Spending Accounts (HCSA/HSA) may reimburse medical cannabis expenses. Coverage varies by provider and plan, so patients should inquire directly with their insurer. 

Veterans may be eligible for coverage if they have an “awarded condition” and a k-number. You can consult the Veterans Affairs Canada (VAC) guidelines for a comprehensive list of qualifying conditions.

To learn more,click here.

To purchase medical cannabis, patients must be registered with a Health Canada–licensed medical seller.

Registration with Spectrum Therapeutics typically includes:.

• Creating a patient account on the Spectrum Therapeutics website 
• Completing the Registration Form 
• Obtaining and uploading a valid Medical Document from a doctor or Nurse Practitioner 

Spectrumpatients who complete their medical assessment through Apollo Cannabis Clinics will be supported throughout the registration process. If you require assistance, please contact the Customer Care team. 

Yes. Even with a valid medical document, patients must register directly with a licensed medical seller before placing an order. No additional clinic appointment is required if your medical document was issued by another healthcare provider.

Once all required documentation is submitted, approval is often completed within a few business days. Patients will be notified when ordering access is activated.

Once registration is approved, patients can: 

• Browse available medical cannabis products 
• Place orders online or by phone, depending on the seller 
• Manage reorders and account details through their patient portal 

No. Patients do not need to re‑register for each order, provided their medical document remains valid. Registration may need to be updated if a medical document expires, changes, or if the patient switches licensed medical sellers.

Licensed medical sellers are required to collect, use, and store patient information in compliance with Canadian privacy and healthcare regulations.

Support is available through: 

• Our Customer Service Team
• Your healthcare provider or medical cannabis clinic, such as Apollo Cannabis Clinics

• Complete the Registration Form and list yourself as an Individual Responsible for the Applicant. 
• On the online Registration Form page, select the checkbox labelled “I am an individual responsible for the applicant, applying on behalf of the patient” to add your details to the Caregiver section. 

• Complete the Registration Form for Spectrum Therapeutics.  
• Contact your current Licensed Producer and request that they transfer your Medical Document to Spectrum Therapeutics. Our fax number is: 888.977.2595 
• Once we have received your Registration Form and transferred Medical Document, your registration will typically be activated within 1-3 business days.  
• Note: A holder of a license for sale must, without delay, transfer the medical document that forms the basis for a client’s registration to another holder of a license for sale if the client — or, if applicable, a named responsible adult — requests it. 
• If you have provided an email on your registration form, you will receive an email indicating once your registration has been successfully completed.

To purchase products, you will need to be logged in to your Spectrum Therapeutics account and have had your Original Medical Document processed by our team. Once ordered, your medication will be mailed to your residence. It cannot be purchased or picked from a dispensary or pharmacy. 

You should receive an email once registered, to let you know that your account is active. The welcome email includes a PDF document detailing your registration with Spectrum Therapeutics. 

Once logged into your online account, you can follow these instructions to purchase products:  

1. Go to Shop Products
2. Click on the product that you would like to purchase. 
3. Select the amount you would like. 
4. Click on "ADD TO CART" and then “VIEW CART” (or continue shopping). 
5. Once ready to checkout, go to the My Cart page: https://www.spectrumtherapeutics.com/cart 
6. Review items in your cart. If correct, click “CHECKOUT”.
7. Double-check your shipping address.
8. Select the appropriate shipping method by selecting the small arrow for a drop-down menu.
9. Enter your payment information.
10. Review all information and select "Pay Now".  
    

If you prefer to order by telephone, or if you have any questions or concerns, our Customer Care Team can be reached at 1-855-558-9333. 

Availability may vary by licensed medical seller. Formats* may include: 

• Dried flower 
• Oils and capsules 
• Edibles and beverages 
• Vape products 
• Topicals 

*Not all medical sellers carry all formats.

Everyone experiences cannabis differently and individual experiences will vary.  However, patients often report that with inhalation, including vaping, effects may begin within minutes and last up to several hours.With ingestion, including through use of oils,edibles, and beverages, effects may begin within 30 minutes to 2 hours and can last longer.

This principle encourages patients to begin with a low amount and increase gradually to find the lowest effective dose while minimizing any unwanted effects.

Dose adjustments should be made gradually and with guidance from a healthcare provider. Patients should monitor effects carefully and report concerns to their care team. 

Yes. Some vaporizers are designed for dried cannabis flower and are available on our Devices page. It is typically recommended to vaporize over smoking when inhaling the medication. 

• THC (tetrahydrocannabinol) is known as the main psychoactive cannabinoid. At recreational or higher doses, it can produce euphoric effects. At lower doses, it may help with symptoms like pain, nausea, sleep issues, and appetite stimulation. 
  
• CBD (cannabidiol) is non‑psychotropic. It’s commonly recommended for its potential calming, anti‑inflammatory, and seizure‑reducing properties without causing a “high.” 
  
• Other cannabinoids—such as CBG, CBN, and CBC—occur in smaller amounts and are being studied for additional therapeutic effects. Each has its own profile and may contribute to the overall experience through the “entourage effect,” where cannabinoids and terpenes work together. 

Cannabis affects everyone differentlyand each person’s experience with different cannabinoids will differ. As cannabis remains an area of active scientific research with evolving evidence, patients should consult a qualified healthcare professional for guidance tailored to their medical needs.

Cannabis—especially products containing THC—can cause impairment. Patients are legally responsible for ensuring they are not impaired before driving or operating machinery.Always follow the guidance given to you by your prescribing practitioner.

Everyone experiences cannabis differently. Side effects that a patient experiences can be discussed with your healthcare provider. Some commonly reported side effects of cannabis include dizziness, dry mouth, fatigue, nausea, or changes in perception. Not everyone experiences side effects.

Yes. Cannabis may interact with medications such as blood thinners, sedatives, and some antidepressants. Always discuss cannabis use with your doctor or pharmacist prior to consuming any form of cannabis.

Research on long-term medical cannabis use is ongoing. As with many long-term therapies, potential benefits and risks can vary based on the individual, product type, amount, and duration of use. 

The goal of medical cannabis therapy—like any treatment—is for the benefits to outweigh potential risks. Patients are encouraged to review their treatment regularly with a healthcare provider. 

Cannabis should be stored in its original packaging, kept in a cool, dry place, and secured away from children and pets.

Cannabis products are shipped only within Canada, as required by federal regulations. Non‑cannabis products are also limited to Canadian addresses.

Cannabis products are shipped using secure, odorless packaging that complies with the Cannabis Act requirements.

Responsibility transfers once the order is handed off to the courier. We cannot reimburse orders lost due to incorrect address information provided.

Returns or exchanges for cannabis products may be accepted in accordance with applicable federal regulations. If you believe a product is defective or has caused an adverse reaction, please contact us promptly via email at Care@spectrumtherapeutics.com OR via phone at 1 (855) 558 9333. 

Yes, if the product is defective and returned within 30 days in its original condition. Products that are used, damaged, or outside the return window cannot be accepted. 

Orders for medical cannabis are limited to the quantity authorized on your prescription. Your healthcare practitioner determines the appropriate daily amount and total quantity based on your medical needs and treatment plan. 

Patients may possess up to 150 grams of dried cannabis or its equivalent, or a 30-day supply, whichever is less pursuant to Cannabis Regulations (SOR/2018‑144), unless otherwise authorized by Health Canada through registration for personal or designated production. 

Medical cannabis may be transported within Canada only and should be accompanied by appropriate documentation. International travel with cannabis is not permitted, even to countries where cannabis may be legal.