Dedicated Customer Support

Exclusively for Veterans

Expect Priority Customer Support Right from the Start 

 

At the heart of Spectrum, Veteran Care is a dedicated and specially trained team of Veteran Care agents who provide Veterans with exclusive support. 

 

 

Our entire Customer Care Team has been trained to receive Veterans’ orders by phone. Your call will be answered quickly and as a priority. Should a challenge arise, our Veteran Care agents are standing by to help. 

 

Veteran Care agents work to expedite the paperwork required by Veterans Affairs Canada (VAC) and arrange direct billing so that you can order products as soon as possible.

 

We've Got You Fully Covered

Priority registration

Our Veteran customers are always prioritized at Spectrum Therapeutics. This means you’ll be ready to start ordering right away.

24-hour registration*

Register anytime. When you’re ready, so are we.   

Liaise with VAC

We submit your documents to VAC for you and follow up on your behalf, as often as we need to in order to ensure the process runs quickly and smoothly.

Send you notifications

We’ll keep you informed about your interim coverage, work to secure the right documents, and notify you about any coverage decisions. As soon as you’re eligible to order, we’ll reach out to let you know.    

 

 

Soldiers, all disciplined and standing in line... Soldiers, all disciplined and standing in line...

Pre-Approval and Direct Billing

Spectrum Veteran Care Makes the Set-up of Direct Billing Hassle Free. It’s that simple.

 

Once you have provided the required and valid documentation* and we have it on file, Spectrum Therapeutics will cover the cost of your orders until VAC confirms your coverage. This ensures you’ll receive your medical cannabis right away, without paying out of pocket.

Canadian military and RCMP in uniform and armed marching in a line on the street in York Region
; Shutterstock ID 1709446267; Purchase Order: 4701484816; Job: 11440508; Client/Licensee: Canopy Vet Guide; Other: Annie Li Canadian military and RCMP in uniform and armed marching in a line on the street in York Region
; Shutterstock ID 1709446267; Purchase Order: 4701484816; Job: 11440508; Client/Licensee: Canopy Vet Guide; Other: Annie Li

Experience lightning-fast pre-approval, direct billing, and immediate, uninterrupted coverage†

 

*As long as we have the required documentation on file, including your Medical Document, Registration Form, Consent to Disclose Form, and Summary of Assessment.

†3-gram limit until coverage has been confirmed by VAC.

 

 

Full Coverage for Vapourizers,

Including Storz & Bickel*

Choose a Fully Covered Premier Vapourizer Made by STORZ & BICKEL

 

Every three years, Veterans are eligible for a $300 credit toward a vapourizer. With Spectrum, you get access to an entire suite of the best vapourizers on the market, including the only vapourizers approved by Health Canada. And if the cost exceeds your $300 credit, we’ll pay the difference.

The Storz & Bickel premier vapourizers are approved as medical devices by Health Canada.

 

Save with our Crafty+, JUJU and LUMA bundles**

Click here to learn more


 

Storz & Bickel Volcano and Crafty Storz & Bickel Volcano and Crafty

All Medical Cannabis Formats Completely Covered

Take Your Pick from a Wide Selection Across Multiple Brands

 

Once you have been approved for coverage by VAC, you can order any Spectrum Therapeutics medical cannabis product that VAC covers without paying out of pocket. This includes all brands that appear in the shop. Click here to learn more about our products, formats, and brands available in the Spectrum Shop.

No Product Restrictions

 

If there is a cost difference beyond the VAC reimbursement rate of $8.50 per gram, we will cover it on all of our medical cannabis products available in store.

 

 

No Order Limits

 

At Spectrum Therapeutics, there are no limits on your order quantities as long as it’s consistent with your medical document.*

 

*Please note that there is a 30-beverage cap per order.

Spectrum Therapeutics Gives Back to the

Veteran Community

Community Support

 

At Spectrum Therapeutics, we focus on listening to Veterans, so we can better understand how we can be of the greatest support. We are dedicated to donating and giving back to Veteran community organizations to aid in program delivery and services that Veterans need through financial support and raising awareness of the issues facing Veterans and their families every day.

 

Veterans Educating Veterans

 

There is an ongoing need for education about medical cannabis, how to get assessed, and what to expect. So, Spectrum Therapeutics supports Veterans by educating Veterans. We help Veteran educators share their stories and their knowledge about medical cannabis. We are always there to support you along the way.

 

We are committed to growing and strengthening the communities we serve. Learn more about our commitment to the communities we serve.

 

 

A group of Canadian soldiers wearing green camouflage uniforms march together. A group of Canadian soldiers wearing green camouflage uniforms march together.

Compassionate Pricing for Injured Active Military Personnel

We Support All Canadian Veterans and Still-Serving Members 

 

Any still-serving military member or Veteran without a K number who has been authorized to use medical cannabis, will receive 20% off all medical cannabis products in the Spectrum Therapeutics store.

 

Veteran Resources

 

To help ensure that you have immediate access to your medical cannabis please complete and submit the following forms to Spectrum Therapeutics:

The files below do not fully conform with all applicable guidelines for accessible digital documents.For the most accessible experience, please contact the

Spectrum Customer Care Team at 1-855-558-9333.

 

  1. Consent to Disclose

  2. Medical Document (with a diagnosis clearly indicated by your physician)

  3. Medical Registration Form

  4. Veteran Onboarding Checklist

  5. Summary of Assessment (from VAC)

  6. Vet Guidebook

     

Get in touch with the Veteran Care team to find out more

 

1-855-558-9333 x8805 (Monday – Friday, 9:00 am – 7:00 pm EST)

VeteranCare@SpectrumTherapeutics.com

Quarterly Community Feature

"Wounded Warriors"

In November 2020, Spectrum ran a fundraiser for Wounded Warriors and raised enough money to support the development of a new program called “Surviving Spouses”.

 

This first-of-its-kind program has been clinically developed to support Veteran and First Responder Spouses who have lost their partner in the line of duty or from death by suicide.

It is a five-day, clinically-facilitated group program that helps participants recognize the function of emotions and offers evidenced-based opportunities to understand and process traumatic grief.

 

“This is the first time I’ve been in an environment that felt safe for me to share important pieces of my traumatic loss experience while remaining connected and aware of my body, my emotions, with the surviving spouses in the group.”  - Angela Gevaudan lost her husband, RCMP Constable Fabrice Gevaudan, in the line of duty in 2014 in Moncton, NB

 

“The incredible contribution we’ve received from Spectrum Therapeutics has benefited injured couples, through the provision of Couples Overcoming PTSD Everyday (COPE) program and supported our ability to develop and deliver our first-of-its-kind Surviving Spouses Program—built specifically for spouses who have lost their partner in the line of duty or as a result of death by suicide.”

-  Scott Maxwell, Executive Director, Wounded Warriors Canada.


For more information, please visit https://woundedwarriors.ca/surviving-spouses-program

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