To our valued customers,
Like you, the team at Spectrum Therapeutics has been monitoring the evolving impact of the coronavirus (COVID‑19) in our communities. As the world’s most experienced medical cannabis company, we take pride in being the leading voice of cannabis scientific research and informed patient guidance. As always, but especially during these unprecedented times, the well-being of our customers and continued availability of our medical cannabis products is our number one priority.
We are reaching out to you with the steps we are taking to ensure that you have a consistent supply of medication during this period of unpredictability as a result of the spread of the COVID-19 virus. We have started by ensuring that our teams responsible for the production, packaging, and shipping of your medication are kept as safe as possible—all non-essential employees are not permitted to enter critical product handling spaces during this time. This ensures the health of employees who are essential in getting your medication processed, packaged, and delivered. In addition, with extensive quality testing and the highest safety assurance standards already in place, you can feel confident and trust that you are buying the highest quality medical cannabis that meets and exceeds Health Canada safety standards.
Spectrum Therapeutics continues to work with our partners in shipping—Canada Post and Purolator—to ensure that you can count on your order arriving as expected. The environment is changing rapidly, and we will keep you informed of any changes that might impact the status of your order.
We encourage you to follow Health Canada’s illness prevention guidelines such as washing hands, avoiding large crowds, staying home, stocking up on essentials, and having supplies delivered rather than shopping in busy stores. Your health and wellness are important to us.
The Spectrum Therapeutics Customer Care team is here for you should you have any questions or concerns about accessing your medical cannabis, including help with placing an order, renewing your medical document, the different formats we offer, or any other questions or concerns. Please contact us by phone or email at your convenience. Our contact information and hours are:
Monday - Friday
7 am - 8 pm EST Phone, Email, Chat
9 am - 6 pm EST Phone
Sunday & statutory holidays closed.
We appreciate your support and will continue to work hard to ensure a consistent supply of high-quality medical cannabis products.